Booking Policy, Terms and Conditions

These Terms and Conditions are intended for your safety and ease of use of our services. They should be read and understood before making a booking. We have tried our best to keep the fine print to a minimum, but the following terms are necessary for the benefit of everyone who stays at Stroud NSW B&B. By making a booking with us, you are agreeing to be bound by these terms and conditions.

Your accommodation includes a private bedroom, shared bathroom and living room facilities (between 3 guest rooms) and a continental style breakfast.

Booking | Payment | Cancellation Policy

A 50% deposit will be charged to make and confirm a booking. Full tariff payment will be taken on the day of arrival and paid in full on check in. We accept all cards (using Square payment technology), cash and EFT.

Cancellations made prior to 7 days before stay will be eligible for a full deposit refund. Cancellations made after 7 days will forfeit 50% deposit taken to confirm the booking. 

As the online booking request system is in real time, it is possible for a room to sell out before your booking request is completed. We do not take confirmed bookings over the website, so your entry will be sent to us as a booking request and we will be in contact with you to confirm details and bookings. The booking request system will hold your place in line for the room.

Stroud NSW B&B reserves the right to cancel a booking at any stage. All payments will be fully refunded in such unlikely event or if possible we will endeavour to find you accommodation of equivalent or better standards.

Check-in and Check-out Times

Your room will be ready for you by 2pm on the day of arrival, and check out time is 11am on the last day of your stay. Late check out or early check-in is possible by prior arrangement.

Please keep us informed as to your arrival time, especially if arriving late.

Arrival: Your host will welcome guests and demonstrate the facilities how to use the equipment. There are also some written instructions in the common room. Guests must follow the instructions for using the TV's, fireplace and other electrical equipment. Failure to do so may leave guests liable for any damage they cause.

Departure: When guests leave they must ensure all doors and windows are closed and the keys are returned. Please check that you take all your property with you. We do try to contact you if you have left something behind and can arrange for their return if required.

Damaged or Missing Property: The person booking the room or the cardholder is deemed to be responsible for their actions and those of any of their party. Stroud NSW B&B reserves the right to replace, with new, any missing, damaged or soiled items at the guests cost. Any additional cleaning will be charged appropriately and may include any cost for loss of business. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary. The guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking.

Non-Smoking: For the comfort and benefit of our guests, Stroud NSW B&B is a strictly non-smoking establishment. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional $300 for specialist cleaning to your room. Payment will be taken from the card used to secure the room. A designated smoking area is located outside of the house, please ensure you respect the house and other guests when smoking.

Guest Property: Stroud NSW B&B and its staff does not accept liability in respect of any loss or damage to articles brought into the guest house. We also cannot accept responsibility for your cars while parked on our premises. Your car is parked at your own risk.

Lost Property: Lost property is held for a period of 1 month. It is the responsibility of the guest to contact Stroud NSW B&B management to claim lost property. On request, lost property will be returned via a post at guest’s cost.

 

Privacy: All personal details retained by Stroud NSW B&B will be maintained according to Australian Law and will not be released to any third parties for any purpose whatsoever. We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

What Information We Collect: In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.

How We Use Your Information: we use your PII only for the purpose of responding to and fulfilling your requests for accommodation. Information collected when you make a booking is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking. Domain tracking of visitors to our website and how many visits each page receives may be collected to enhance the services and online experience that we provide.

Who We Share Your Information With: we do not disclose any information about customer bookings to anyone except as may be required by law. We may also disclose information against someone who poses a threat to Stroud NSW B&B interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information: You have control and access to your information such that if at any time you would like to enquire or alter the PII you provided to Stroud NSW B&B in your booking, please contact us.

Changes to these Terms and Conditions: Stroud NSW B&B has the authority and the right at any time it sees fit to change or modify all or any part of these terms and conditions.

 

Disclaimers: All information on this web site is correct at time of publishing.

Special Needs: It is the responsibility of the guest to advise the management of any allergy or special dietary needs. The building is not particularly wheelchair friendly nor does it claim to be, nor is it suitable for disabled persons without their special carer present at all times.

 

Essential Services: Stroud NSW B&B does not accept any responsibility for Failure or Interruption of Utilities and Essential Services but shall make every effort to contact the authorities to report such incidences. Furthermore, in the event that a faulty appliance is reported, Stroud NSW B&B does not accept any responsibility for subsequent loss of amenity by the guest.

Computer Use: Stroud NSW B&B accepts no responsibility for the propagation of computer worms or viruses transmitted from this site or through use of the in-house guest computer or the wireless internet facility. Wi Fi access is available but not guaranteed. For security our password is changed regularly.

The above terms and conditions are deemed to have been accepted when making a booking.

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25 Berkeley Street, Stroud NSW 2425  |  0492 863 483  |  02 4917 5191  |  stroudbnb@outlook.com

© 2019 Stroud NSW Bed and Breakfast, Australia